FAQ

Frequently Asked Questions

1. Are your products authentic?
Yes, all of our products are 100% authentic and come from reliable suppliers. We do not sell fake or unofficial products.

2. What language are the products in?
This depends on the product. In the product title and description, we always clearly state whether it is a Dutch, English, Japanese, or other language version.

3. When will my order be shipped?
Orders that are in stock are usually shipped as quickly as possible. We aim to process orders quickly and carefully.

4. How is my order packed?
We pack orders neatly and securely so your products are well protected during shipping.

5. Can I return my order?
Returns are possible according to our return policy, as long as the product is unopened and in its original condition. Always contact us before sending a return.

6. Are booster packs, boxes, and blisters always sealed?
Yes, if a product is sold as sealed, it means it is new and unopened.

7. Does your webshop also sell single cards?
That can vary from time to time. Check our assortment to see which products and cards are currently available.

8. Can I place pre-orders?
If pre-orders are available, this will be clearly stated on the product page. Please keep an eye on the product page for information about release dates and delivery.

9. What should I do if my order arrives damaged?
Please contact us right away and, if possible, send clear photos of the packaging and the product. We will then look for a suitable solution together.

10. How can I contact you?
You can reach us by email or WhatsApp. We always aim to respond as quickly as possible.